5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, then you can see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it’s crucial to employ a method of verification and quality control to ensure that issues connected with the lack of doing these jobs don’t start to happen.
In this guide we will talk five (5) easy steps to enhancing your security guard service and achieving what you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb method to display whether the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue can tell you a lot about what to expect from that shield and it provides you a chance to request another shield if you feel that it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the process of having a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the answer to every one of the questions and make certain that they match what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to operate in your premises.
Protect supervision is among the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel that their work isn’t important and they start to see themselves as less of a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re on your premises. These monitoring systems allow the security guard business to track the time and log the action of these guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard provider provides a method of making certain that each guard is safe and alert. Using guards check-in regularly together with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your security while you are not there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to turn up issues with your existing security guard business.